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Learning about Your IT Community via Online Surveys

Wednesday, January 1, 2003

Abstract

In recent years, online surveys have become a cost-efficient way to learn about campus users, their needs, and their satisfaction with campus IT services. This presentation will discuss best practices for campus surveys in general and online surveys in particular. In addition, we will present a case study of a successful online survey of IT usage and satisfaction at the University of Texas at Austin, including the primary survey results.

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