Making PeopleSoft Administrative Systems Work: The Case for Business Process Redesign
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Abstract
Cleveland State University invested in Business Process Reengineering (BPR) to facilitate an enterprise implementation of PeopleSoft applications in Student Services, Human Resources and Finance. A PeopleSoft implementation compels the use of BPR by virtue of the fact that some of the software has not been tested in a production environment, the aggressive software release schedule, and the inherent difficulty in tracking user modifications. Since the University chose to do a "vanilla" implementation, it was critical that work processes be altered to meet project objectives. This paper presents the project guidelines, the rationale for using BPR, the results and the lessons learned.