Events for all Levels and InterestsStay
Jump Start Your Career GrowthStay
Get on the Higher Ed IT MapStay
Uncommon Thinking for the Common Good™Stay
Management by Fact: MIT and Stanford Benchmark the IT Help Desk
Wednesday, January 1, 2003
A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn about the benchmark process, metrics, operational change, and the results. See how they can change your IT management and culture.