Main Nav

Portals: A Framework for Customer Centered Resources

Saturday, January 1, 2000


Student portals, faculty portals, alumni portals, continuing education portals--what's wrong with this picture? The emergence of portal technology, along with related back-end systems including e-commerce and exchanges, offers an opportunity to tailor and personalize the relationship between an educational institution and its many clientele. At the University of Washington we are working with a deceptively simple model to fit the many pieces together in a way that puts the customer at the center of our view and focuses our energies on keeping and strengthening our relationships over a lifetime. We will describe the model and the concepts behind it, and present the results of work to date.

Download This Resource

Tags from the EDUCAUSE Library

Tags from the Community


Connect: San Antonio
April 22–24
Register Now

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2015 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.