Main Nav

The Promise and Performance of Enterprise Systems

Wednesday, December 4, 2002


The Promise and Performance of Enterprise Systems addresses one of the most important IT issues facing higher education. Incorporating nearly 500 college and university survey responses, and over 100 interviews with ERP suppliers and leaders, this study evaluates why we invested heavily to renew systems between 1997 and 2002, what affected the outcomes of these projects, implementers' levels of satisfaction, the role these systems will play in future campus IT architectures, and how they will enhance institutional performance.

Table of Contents
Entire Study The Promise and Performance of Enterprise Systems for Higher Education
Ch. 1 Executive Summary
Ch. 2 Introduction
Ch. 3 The Promise of ERP Systems
Ch. 4 The Performance of ERP Systems
Ch. 5 Enterprise Systems in the Future of Higher Education
Bibliography Overview of the Literature
Appendix 1 Participants in Qualitative Interviews
Appendix 2 Institutional Respondents to the Online Survey
Appendix 3 AGAISS Members
Case Studies
Enterprise Systems at Smith College
Enterprise Systems in the Contra Costa Community College District
Enterprise Systems at Three University Systems: California State University, University System of Georgia, University of Wisconsin System
Institutional Transformation through Enterprise Systems at the University of Minnesota
Online Supporting Materials
Survey Instrument
Key Findings

Download This Resource

Tags from the EDUCAUSE Library


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.