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Putting the Web to Work: Streamlining Work Flow via an Institutional Intranet

Thursday, January 1, 1998

Abstract

The Medical College of Wisconsin (MCW) is one of several institutions of the Milwaukee Regional Medical Center (MRMC). MCW faculty and staff often have offices within separate institutions on the MRMC. Providing information services is a challenge both for users, who often are unsure about what paperwork to complete for a given request and where to send it, and for Information Services staff, who must work closely with their cross-institutional counterparts to coordinate wiring, port activations, software installations, and the like. MCW Information Technology Systems has created a Web-based instance of a common work-order form that uses e-mail triggers to keep concerned parties notified as work requests flow through its system.

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