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Readers Respond: Service Level Agreements

Thursday, January 1, 1998

Abstract

CAUSE/EFFECT readers respond to the question: "Have you developed or are you in the process of developing Service Level Agreements (SLAs) with the customers / departments that your IT organization supports at your institution? If so, please briefly describe your experience and provide the URLs for the SLAs or related documents that are sharable on your Web site."

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