Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise Published: Thursday, January 1, 2004 Briefs, Case Studies, Papers, Reports Author(s) and Contributors: Source(s) and Collection(s): Sources(s): Community ParentTopics: Leadership and Management IT Organization IT Support Services Abstract The author asks whether the role of service provider to customers is an increasingly inaccurate model for much of the business that goes on in a central IT group. Download Resources Access HTML