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Soothing the Many-Headed Beast: How to Support Everything with Limited Resources

Monday, January 1, 2001

Abstract

With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings together university groups, vendor resources, and homegrown solutions. Explore 4Help's support model, including the call center, help desk, knowledge base, and residential programs.

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