Spending, Staffing, Service, and Renewal: Answering Four Questions About IT COSTS

Published:
Presentations and Seminars
Author(s) and Contributors:
Author(s): Karen Leach David Smallen
Source(s) and Collection(s):
Presentation(s): Annual Conferences
ParentTopics:
Leadership and Management IT Funding and Spending

Abstract

For four years the speakers have been leading the COSTS Project, a collaborative effort among a wide range of institutions to understand the cost of IT support services. Results of the 2001 COSTS Project survey will be presented with a discussion of trends and strategies for interpreting comparative data.

Download Resources