Main Nav

Spreading the Word: Messaging and Communications in Higher Education

Tuesday, March 31, 2009

Abstract

This 2009 ECAR research study is a comprehensive analysis of how colleges and universities plan, organize, deploy, and support messaging and communication technologies. It provides insights into the level of confidence the institutions have in these technologies, how well the technologies perform, and how the importance and usage of these technologies might change in the foreseeable future. The study is informed by 351 responses to a quantitative survey of EDUCAUSE member institutions, along with 37 interviews with higher education leaders who are especially active in the fields of messaging and communications. Accompanying this research are three case studies that look at messaging and communication practices at the Louisiana State University and A&M College, the University of Louisville, and the Massachusetts Institute of Technology.

Table of Contents
Entire Study Spreading the Word: Messaging and Communications in Higher Education
  Foreword
Chapter 1 Executive Summary
Chapter 2 Introduction and Methodology
Chapter 3 Communications and the Institution
Chapter 4 Electronic Mail and Calendaring
Chapter 5 Telephony
Chapter 6 Mobile Communications
Chapter 7 Crisis Communications
Chapter 8 Next-Generation Communications
Appendix A Institutional Respondents to the Online Survey
Appendix B Interviewees in Qualitative Research
Appendix C Bibliography
Appendix D Statistical Details
Case Studies
Louisiana State University and A&M College: Optimizing Text Messaging and Other Emergency Notification Systems
University of Louisville: Fulfilling the Promise of VoIP
Massachusetts Institute of Technology: Transforming the Campus Experience with the MIT Mobile Web
Online Supporting Materials
Key Findings
Roadmap
Survey Instrument

Download This Resource

Close
Close


EDUCAUSE Connect
View dates and locations

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

EDUCAUSE Institute
Leadership/Management Programs
Explore More

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.