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About
EDUCAUSE
Spreading the Word: Messaging and Communications in Higher Education
Tuesday, March 31, 2009
Abstract
This 2009 ECAR research study is a comprehensive analysis of how colleges and universities plan, organize, deploy, and support messaging and communication technologies. It provides insights into the level of confidence the institutions have in these technologies, how well the technologies perform, and how the importance and usage of these technologies might change in the foreseeable future. The study is informed by 351 responses to a quantitative survey of EDUCAUSE member institutions, along with 37 interviews with higher education leaders who are especially active in the fields of messaging and communications. Accompanying this research are three case studies that look at messaging and communication practices at the Louisiana State University and A&M College, the University of Louisville, and the Massachusetts Institute of Technology.
| Table of Contents | |
| Entire Study | Spreading the Word: Messaging and Communications in Higher Education |
| Foreword | |
| Chapter 1 | Executive Summary |
| Chapter 2 | Introduction and Methodology |
| Chapter 3 | Communications and the Institution |
| Chapter 4 | Electronic Mail and Calendaring |
| Chapter 5 | Telephony |
| Chapter 6 | Mobile Communications |
| Chapter 7 | Crisis Communications |
| Chapter 8 | Next-Generation Communications |
| Appendix A | Institutional Respondents to the Online Survey |
| Appendix B | Interviewees in Qualitative Research |
| Appendix C | Bibliography |
| Appendix D | Statistical Details |
| Online Supporting Materials |
| Key Findings |
| Roadmap |
| Survey Instrument |
Download This Resource
 Survey Instrument |
| Key Findings |
| Entire Study (login required) |
| Roadmap |
