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Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center

Thursday, August 13, 2009

Abstract

The 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud, by Philip J. Goldstein, examines the factors information technology leaders consider when making sourcing decisions. It also examines the state of adoption of a variety of sourcing options for technology services. The study is based on results gathered from a literature search, from 372 responses to a web-based survey that was distributed to institutional representatives (mostly senior IT leaders) at 1,738 EDUCAUSE member institutions in November 2008 (a 21.4% response rate), and from follow-up telephone interviews with 20 senior IT leaders from a mix of institutions to gain deeper insights into findings from the quantitative analysis and to capture additional ideas and viewpoints. This case study of Thomas Jefferson University (TJU) complements the core study. The case study was undertaken to study the transition of the TJU  centralized data center to an outsourced facility and the impact on of that transition on IT operations.

Citation for this work: Pirani, Judith A., and Susan Foster. “Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center” (Case Study 6). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2009, available from http://www.educause.edu/ecar.

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