Main Nav

Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2

Sunday, January 1, 2006


"Real-time virtual reference (VR) has been around for several years. Although it has become standard in our libraries and widely discussed in the professional literature, the evidence indicates that libraries are not satisfied with the service. Usage statistics have been disappointing; frustration levels with the technology remain high. Not surprisingly, much of the recent literature has focused on the "Why don't they come?" question. By all accounts, VR should be an increasingly popular service: We know that young people love to chat and that many universities and colleges cater to a growing number of distance and off-campus users—the perfect audience for VR. Various theories have been proposed as to why usage statistics are so low. Most focus on marketing and user behavior. Relatively little has been written about how technical problems impact VR services."

Download This Resource

Tags from the EDUCAUSE Library

Tags from the Community


Annual Conference
September 29–October 2
View Proceedings

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.