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What Do We Really Understand about the Cost of IT Support Services?
Saturday, January 1, 2000
For four years the speakers have been leading a collaborative effort among a wide range of institutions, to develop models for understanding the cost of IT support services. The year 2000 heralds a simplified data collection approach that provides a high-level picture of the totality of IT support services delivered in higher education. Results of this effort will be reported, including examples and real numbers.