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EDUCAUSE Library Items for ROI
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Against All Odds: A Case Study of ITIL Adoption at Rice University
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October 15, 2010
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A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
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Attaining the Vision: Enterprise-Wide Expansion of CRM
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November 4, 2009
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A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
