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EDUCAUSE Library Items for ROI
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Value of Academic Libraries: A Comprehensive Research Review and Report
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September 13, 2010
The ACRL publication Value of Academic Libraries: A Comprehensive Research Review and Report is a review of the quantitative and qualitative literature, methodologies and best practices curre…
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Ask TOM: Managing Campus Information Delivery via Online Self Help
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June 7, 2005
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A session at the EDUCAUSE Southeast Regional Conference 2005
The University of Memphis has deployed Ask TOM, a Web-based system that provides fast, accurate, and consistent answers to students' questions across phone, e-mail, Web, and chat channels. The…
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Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology
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June 15, 2005
As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal …
