ROI

EDUCAUSE Library Items for ROI

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Against All Odds: A Case Study of ITIL Adoption at Rice University

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…

Value of Academic Libraries: A Comprehensive Research Review and Report

September 13, 2010

The ACRL publication Value of Academic Libraries: A Comprehensive Research Review and Report is a review of the quantitative and qualitative literature, methodologies and best practices curre…

Attaining the Vision: Enterprise-Wide Expansion of CRM

November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference

Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…

Essential versus Strategic IT Investments

July 30, 2009

© 2009 James Hilton. The text of this article is licensed under the Creative Commons Attribution 3.0 License ( http://creativecommons.org/licenses/by/3.0/ ). EDUCAUSE Review, vol.…

So You Want a New System?

March 10, 2009 | A session at the NERCOMP Annual Conference 2009

In general, service owners just want the system that meets their needs, and discussions with IT about integration, support hosts, and total cost of ownership are adversarial. The presenters will sh…

An Integrated Digital Campus Delivers ROI and VOI

January 1, 2007

Good Ideas An Integrated Digital Campus Delivers ROI and VOI Integrating our digital campus brought together services, processes, and the campus community while delivering substantial retur…

Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology

June 15, 2005

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal …

Ask TOM: Managing Campus Information Delivery via Online Self Help

June 7, 2005 | A session at the EDUCAUSE Southeast Regional Conference 2005

The University of Memphis has deployed Ask TOM, a Web-based system that provides fast, accurate, and consistent answers to students' questions across phone, e-mail, Web, and chat channels. The…