ROI

EDUCAUSE Library Items for ROI

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Against All Odds: A Case Study of ITIL Adoption at Rice University

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…

Attaining the Vision: Enterprise-Wide Expansion of CRM

November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference

Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…

Benchmarks: Helping Your President Understand IT Investments

October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference

Presidents face increasing requests for financial resources to support the use of IT on their campuses. Benchmarks for IT--developed in the COSTS project--will be used to illustrate how to shed lig…

eProcurement in Higher Education: Strategies, Implementation Considerations and ROI Measurements

January 1, 2001

Due to the unique requirements of higher education institutions, including fund accounting, supplier diversity, and the management of grants and contracts, the traditional saving initiatives used i…

Innovations in Online Learning: Moving Beyond No Significant Difference

January 1, 2002

Colleges and universities are offering thousands of fully online courses, ostensibly altering centuries-old methods of teaching and learning. Few of these courses, however, make significant improve…

Partnering for a Strategic Academic Return on Investment in IT

January 1, 2002

Fairleigh Dickinson University requires undergraduates to take one online course each year. Data will presented on the project rollout, and the evolution of FDU's contract with the CollegisEdu…

The COSTS Project: IT Benchmarks, Trends, and Insights

January 1, 2003

Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…

Using "Co-Opetition" in Developing Online Courses for Colleges and Universities

January 1, 2003

Colleges and universities interested in offering online courses are finding the costs of entering the market for online learning to be quite high. Because most of these costs are up front and sizab…