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EDUCAUSE Library Items for Service Assessment
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Effective Tools to Manage a Diverse IT Department
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March 12, 2007
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A session at the EDUCAUSE Midwest Regional Conference 2007
What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happ…
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ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes
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October 11, 2006
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A session at the EDUCAUSE 2006 Annual Conference
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult t…
