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EDUCAUSE Library Items for Service Assessment
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Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
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April 27, 2012
This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
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Applying the IT Service CMM model in a University Service Delivery Environment
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October 20, 2005
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A session at the EDUCAUSE 2005 Annual Conference
The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an I…
