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EDUCAUSE Library Items for Service Assessment

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ECAR Research Tour: The Year in Review: March 19, 2013 | A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
On Expectations and Metrics: June 6, 2012

Martin Klubeck is a Strategy and Planning Consultant in the Office of Information Technologies at the University of Notre Dame. Key Takeaways The concept of "expectations…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Setting the Stage for Innovation: A Discussion of Insights from the MISO Survey: February 15, 2012 | A session at the EDUCAUSE Learning Initiative 2012 Annual Meeting
At a time when resources remain scarce, IT organizations and libraries must draw extensively upon evidence and analysis to guide us as we seek to support innovation in teaching, learning, and schol…
Evaluating IT and Library Services with the MISO Survey: July 26, 2011

This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
Measuring IT Performance: A CIO Perspective of One Institution's Journey: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and bench…
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…

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