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EDUCAUSE Library Items for Service Assessment

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Making Time for the Strategic Initiatives: Exploring Ways to Obtain a Better Balance: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
An IT organization must adjust the services it offers and how it provides them so that it can have the ability to focus on initiatives that help the institution address its strategic objectives and…
ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
ECAR Research Tour: The Year in Review: March 19, 2013 | A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
The e-Framework for Education and Research: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The e-Framework for Education and Research is an initiative created by public funding bodies in Europe and Australasia. It coordinates information relating how educational institutions across the g…

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