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- Service Assessment [x]
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EDUCAUSE Library Items for Service Assessment
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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education
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September 7, 2010
This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…
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Evaluating IT and Library Services with the MISO Survey
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July 26, 2011
This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
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From Learning Commons to Learning Outcomes: Assessing Collaborative Services and Spaces
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September 27, 2011
This ECAR research bulletin reviews six recent user studies of the commons model on different campuses , with three highlighted as exemplars. While the studies used varying methodologies, t…
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Measuring User Satisfaction: Why It’s Important and How to Do It
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August 2, 2012
Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
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Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic
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August 16, 2012
As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
