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Making Time for the Strategic Initiatives: Exploring Ways to Obtain a Better Balance: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
An IT organization must adjust the services it offers and how it provides them so that it can have the ability to focus on initiatives that help the institution address its strategic objectives and…
ECAR Research Tour: The Year in Review: March 19, 2013 | A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
Setting the Stage for Innovation: A Discussion of Insights from the MISO Survey: February 15, 2012 | A session at the EDUCAUSE Learning Initiative 2012 Annual Meeting
At a time when resources remain scarce, IT organizations and libraries must draw extensively upon evidence and analysis to guide us as we seek to support innovation in teaching, learning, and schol…
Updating the Value Proposition: Using Services to Define Your IT Organization: March 14, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
The recent budget crisis has led many organizations to reevaluate what they do and how they do it. Being able to articulate the value of your IT organization to all campus constituents is essential…
Measuring IT Performance: A CIO Perspective of One Institution's Journey: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and bench…
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…
Service Quality Assessments with Higher Education TechQual+: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shieldi…
The e-Framework for Education and Research: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The e-Framework for Education and Research is an initiative created by public funding bodies in Europe and Australasia. It coordinates information relating how educational institutions across the g…

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