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EDUCAUSE Library Items for Service Assessment

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ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
ECAR Research Tour: The Year in Review: March 19, 2013 | A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
Updating the Value Proposition: Using Services to Define Your IT Organization: March 14, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
The recent budget crisis has led many organizations to reevaluate what they do and how they do it. Being able to articulate the value of your IT organization to all campus constituents is essential…
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
Why Services Matter: Building Your Value Story and Business Case: March 21, 2007 | A session at the NERCOMP Annual Conference 2007
Learn how a "value in use" approach to service assessment can make your value story to users and your business case to management more powerful. Using a case example, this session will il…
Effective Tools to Manage a Diverse IT Department: March 12, 2007 | A session at the EDUCAUSE Midwest Regional Conference 2007
What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happ…
CIT Systems Leasing - Managing IT Costs and Improving Service Delivery: New and Emerging Tools: June 21, 2006 | A session at the EDUCAUSE Southeast Regional Conference 2006
IT service delivery in the education sector is characterized by uncertain funding, spikes in demand, heterogeneous infrastructure, and politically distributed environments. This session focuses…
Service-Oriented Architecture: UW's Migration Strategy: March 13, 2006 | A session at the EDUCAUSE Midwest Regional Conference 2006
Service-oriented architecture (SOA) is an important change for organizations. This presentation will define SOA, along with reasons for changing to one, as well as UW's high-level migration st…

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