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EDUCAUSE Library Items for Service Assessment

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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education: September 7, 2010

This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…
Measuring IT Performance: A CIO Perspective of One Institution's Journey: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and bench…
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…
The e-Framework for Education and Research: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The e-Framework for Education and Research is an initiative created by public funding bodies in Europe and Australasia. It coordinates information relating how educational institutions across the g…
Service Quality Assessments with Higher Education TechQual+: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shieldi…
Visualizing the Institutional Value of Information Services: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Technology is embedded in almost every activity of higher education organizations, but the value it brings is not always readily apparent. A model under development at the University of Kansas seek…
Why Services Matter: Building Your Value Story and Business Case: March 21, 2007 | A session at the NERCOMP Annual Conference 2007
Learn how a "value in use" approach to service assessment can make your value story to users and your business case to management more powerful. Using a case example, this session will il…
Effective Tools to Manage a Diverse IT Department: March 12, 2007 | A session at the EDUCAUSE Midwest Regional Conference 2007
What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happ…
Visualizing the Value of Information Services to the Institution: People, Services, Processes, and Technology: February 21, 2007 | A session at the EDUCAUSE Southwest Regional Conference 2007
Technology is embedded in almost every activity of higher education organizations, but the value it brings to those activities is not always readily apparent. A model under development at the Unive…

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