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EDUCAUSE Library Items for Service Assessment

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Using Sound Bites to Support IT: October 11, 2006 | A session at the EDUCAUSE 2006 Annual Conference
Many administrators and faculty consider information technology a magical mystery place where dollars disappear and our only visible utility is when something's broken. To alter this image, No…
ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes: October 11, 2006 | A session at the EDUCAUSE 2006 Annual Conference
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult t…
CIT Systems Leasing - Managing IT Costs and Improving Service Delivery: New and Emerging Tools: June 21, 2006 | A session at the EDUCAUSE Southeast Regional Conference 2006
IT service delivery in the education sector is characterized by uncertain funding, spikes in demand, heterogeneous infrastructure, and politically distributed environments. This session focuses…
Service-Oriented Architecture: UW's Migration Strategy: March 13, 2006 | A session at the EDUCAUSE Midwest Regional Conference 2006
Service-oriented architecture (SOA) is an important change for organizations. This presentation will define SOA, along with reasons for changing to one, as well as UW's high-level migration st…
Transforming an IT Community: Techniques for Creating a Collaborative Service Culture: February 23, 2006 | A session at the EDUCAUSE Southwest Regional Conference 2006
IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and proces…
Applying the IT Service CMM model in a University Service Delivery Environment: October 20, 2005 | A session at the EDUCAUSE 2005 Annual Conference
The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an I…
Podcast: An Interview with Albert DeSimone, University of Georgia - Assessing the Effectiveness of a Portal Solution: July 12, 2007

In this podcast, we feature an eleven minute interview with Albert DeSimone , Commuications Director for the University of Georgia. As a Communications Officer at the University of Georgia spe…
EDUCAUSE Enterprise 2006. Summary: IT Providers and Customers: Where You Stand Depends on Where You Sit: June 5, 2006

Summary: IT Providers and Customers: Where You Stand Depends on Where You Sit David Ernst Enterprise 2006, May 25, 2006 Chicago, Illinois Abstract: This session wil…

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