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EDUCAUSE Library Items for Software Maintenance and Management

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Cloud Collaboration with Google Apps: March 14, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
This special "Experience IT" session is designed to offer a hands-on, highly interactive introduction to an emerging tool and explore its potential impact for professional development and…
The Multiple Personalities of Cloud Computing: June 10, 2010

© 2010 Melissa Woo and Michael Dieckmann. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License ( http://creativecommons.org/lic…
Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence: April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…
IT Services Sourcing Survey: November 4, 2008

This November 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of IT services sourcing in higher education. The historically binary decision to self-ope…
Student Input in College Decision Making: August 4, 2008

© 2008 Celeste M. Schwartz, Emory M. Craig, Jeff Trzeciak, Julie K. Little, and Veronica Diaz. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-No Deriva…
Google Apps Education Edition: June 25, 2008

Google Apps Education Edition is email, calendar, and collaboration tools right from the browser. The resource links below include the Google Apps Education Edition main page with introductory in…
When E-Mail Is Outsourced: November 27, 2007

As more colleges move to Google or Microsoft, institutions start to consider the educational implications of the shift. As more colleges move to …
Colleges Testing Google Apps: August 30, 2007

U.S. universities are signing for the free Google Apps hosted software suite--but aren't abandoning Microsoft apps just yet. U.S. universiti…
Outsourcing E-Mail and Other Commodity Services: June 19, 2007

Increasingly campuses are considering outsourcing commodity IT services such as e-mail, instant messaging, and calendaring, either for students or for the entire institution. One of the most wide…
From E-Commerce to E-Everything: Applying E-Business Models in the University Setting: January 1, 2001

Universities sell everything from bumper stickers to textbooks. When should an e-commerce Web site be established? Should it be outsourced or created from within? WIU wrestled with these issues two…

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