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EDUCAUSE Library Items for Student Computing Support

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BYOD and Get Walk-in Service: April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Rolling Out a BYOD (Bring Your Own Device) Program: June 5, 2012

Use of personally owned devices continues to grow on campuses. If we don’t support these devices , community members will find their own way to support them, which could put our networks…
Podcast: Tim Bounds on ITS and Student Affairs at Duke University: May 24, 2012

In this podcast, Ethan Benatan , vice president for information technology & CIO at Marylhurst University, interviews Tim Bounds , Student Affairs Information Technology Services a…
A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College: March 12, 2012

This report covers how Rio Salado College (RSC) in Tempe, Arizona provides a full slate of support services to its online learners. The report was designed to capture the essence of a rela…
The IT Help Desk: From Reaction to Engagement: May 31, 2012 | A session at the Southeast Regional Conference
We'll detail, in three parts, how the help desk at UNC Charlotte moved from a reactive to proactive organization while engaging campus and the surrounding communities in the process. We'…
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology: January 31, 2012

Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
Engaging Technologies and Reflection to Prepare Students: May 31, 2012 | A session at the Southeast Regional Conference
This presentation will address the topic of engaging technologies and relationships to prepare students for membership in the larger global community. An online undergraduate course in learning tec…
The Information Commons Student Assistant Program: Meeting Users' Technology and Information Literacy Needs Anywhere, Anytime: March 27, 2012 | A session at the EDUCAUSE Midwest Regional Conference 2012
Butler University's Information Commons (IC) service is a student-focused collaboration between the Center for Academic Technology and Butler University Libraries. IC student assistants provid…

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