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- Help Desk [x]
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EDUCAUSE Library Items for Student Computing Support
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Managing a Student Help Desk on Donuts and Achieving Success
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March 2, 2010
Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, impr…
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Tools for Help Desk Management: Assessment and Guidance
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January 18, 2007
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A session at the EDUCAUSE Mid-Atlantic Regional Conference 2007
Penn State Schuylkill has developed a set of tools for the management of their help desk. An online system assists student help desk workers with resolving problems. Another tool is the evaluation …
