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October 15–18, 2013
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EDUCAUSEUncommon Thinking for the Common Good™
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- Support Services (30)
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EDUCAUSE Library Items for Student Computing Support
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2012 CDS Executive Summary Report
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January 24, 2013
This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
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Engaging Technologies and Reflection to Prepare Students
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May 31, 2012
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A session at the Southeast Regional Conference
This presentation will address the topic of engaging technologies and relationships to prepare students for membership in the larger global community. An online undergraduate course in learning tec…
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Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
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April 27, 2012
This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
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A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College
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March 12, 2012
This report covers how Rio Salado College (RSC) in Tempe, Arizona provides a full slate of support services to its online learners. The report was designed to capture the essence of a rela…
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Technology Training, Ninja Style!
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February 22, 2012
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A session at the EDUCAUSE West/Southwest Regional Conference 2012
Finding ways to distribute critical information tests the patience of most support organizations. At Texas Woman's University, we have discovered a series of approaches to provide as much info…
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The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology
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January 31, 2012
Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
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Technology Onboarding for Millennial Students and Their Families
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October 21, 2011
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A session at the EDUCAUSE 2011 Annual Conference
The George Washington University has recognized the need to provide a relevant and leading-edge orientation experience for a multigenerational audience of students and parents. The Division of Info…
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Technology On-Boarding for Millennial Students and Their Families
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January 13, 2011
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A session at the Mid-Atlantic Regional Conference 2011
The George Washington University has recognized the increasing need to tailor user education to a diverse and multi-generational audience. Millennial students who are transitioning from high school…
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A Checklist for Computing at Brown - Back to School Guide
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November 8, 2010
Brown University's Back to School Guide for student orientation to technology services. Brown University's Back to School Guide for stu…
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Reshaping Information Services for Students of the iGeneration: Evidence and Insights from the MISO Survey
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October 14, 2010
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A session at the EDUCAUSE 2010 Annual Conference
IT organizations and libraries must transform their services for undergraduates who take online resources for granted and consider support services to be less and less valuable. When planning for t…

















