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EDUCAUSE Library Items for Student Computing Support

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2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College: March 12, 2012

This report covers how Rio Salado College (RSC) in Tempe, Arizona provides a full slate of support services to its online learners. The report was designed to capture the essence of a rela…
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology: January 31, 2012

Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
Teaching Digital Responsibility: March 13, 2007

This research bulletin provides an overview of the rationale for the Computing Skills Workshop program at Carnegie Mellon University, which has been in place as a required program for all student…
The Myth about the Digital Divide: January 1, 2006

© 2006 Brian L. Hawkins and Diana G. Oblinger EDUCAUSE Review, vol. 41, no. 4 (July/August 2006): 12–13. The Myth about the Digital Divide We Have Overcome the Digital Divid…
Get Connected: An Approach to ResNet Services: January 1, 2006

Get Connected: An Approach to ResNet Services Indiana University explains what to do when 13,000 unknown computers connect to your network in three days By Sue Workman , Melody Childs …
Student Guide to Evaluating Information Technology on Campus: January 1, 2006

The Student Guide is a set of questions that helps prospective students and their parents/guardians assess an institution's computing and IT environment in easy-to-understand language. Quest…
ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training: January 1, 2005

DePauw University's Student Technology Assessment, Resources, and Training (START) Program is a technology assistance program for students staffed by students that serves as a replicable model…
Bats, Owls, Vampires, and Other Creatures of the Night: January 1, 2003

The author discusses the current generation of students who grew up with technology and the internet and their need for 24/7 support and access to student services. …

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