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EDUCAUSE Library Items for Student Computing Support

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Managing a Student Help Desk on Donuts and Achieving Success: March 2, 2010

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, impr…
$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!): November 6, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Undergraduates arrive at Rice, a moderately expensive campus, with highly customized laptops and elevated expectations for services. We welcome them with covert training, market best practices with…
Maximizing Student Teams to Support IT: November 20, 2007

Good Ideas Maximizing Student Teams to Support IT The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization By Lisa Caughron Illino…
ResNet 2007 Program Proceedings: October 10, 2007

This site provides video and slides from the 2007 ResNet conference, held at UC, San Diego, June 23-27, 2007. This site provides video and slide…
Tools for Help Desk Management: Assessment and Guidance: January 18, 2007 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2007
Penn State Schuylkill has developed a set of tools for the management of their help desk. An online system assists student help desk workers with resolving problems. Another tool is the evaluation …
Dorm geek, unsung hero: January 1, 2006

At a growing number of colleges and universities, students serve as the first line of technical support on campus. The role of the residential computing consultant (RCC) is not new, but is becoming…
ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training: January 1, 2005

DePauw University's Student Technology Assessment, Resources, and Training (START) Program is a technology assistance program for students staffed by students that serves as a replicable model…
TechConnect: Student-to-Student Technical Help: May 17, 2005
TechConnect is an innovative student-to-student distributed help desk focused on student needs. The TechConnect coordinators are student employees who work in campus labs and provide technical help…
Disaster Prevention and the Student Team: A Model of Student Computer Support at Claremont McKenna College: January 1, 2004

The Residential Technology Assistant (RTA) program has, in five years, progressed from an untrained group of four students to a highly trained team of 15 students. From computer setup and maintenan…

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