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EDUCAUSE Library Items for Student Computing Support
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Soothing the Many-Headed Beast: How to Support Everything with Limited Resources
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January 1, 2001
With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings …
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Student and Faculty Perspectives on E-Learning Support
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August 5, 2003
This research bulletin examines the attitudes of instructional faculty and students toward e-learning support. It measures how those attitudes are formed and how they influence e-learning success…
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Student Directed IT Support Programs: The Juniata Model
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January 1, 2001
Juniata College has implemented a student-directed IT support program. Juniata students serve as managers for vital IT services such as the Web, graphic arts, video production, AV services, compute…
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Supporting Online Students with Personal Interaction
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January 1, 2005
Supporting Online Students with Personal Interaction Providing high levels of personal, interactive support to students proved critical to the success of Florida State’s online programs …
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Supporting Personal Response Systems in the Classroom: Challenges and Successes
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March 30, 2011
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A session at the NERCOMP Annual Conference 2011
Personal response systems technology allows instructors to poll students in class and can enhance student learning by facilitating pedagogical best practices. As the technology evolves to allow stu…
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Technology Support on a University Campus: Contingency, Theory, and Collaboration
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March 13, 2006
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A session at the EDUCAUSE Midwest Regional Conference 2006
The staff of Center for Academic Technology Support and Eastern Illinois University have met the challenges of technology support by using collaboration and the contingency theory and will monitor …
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The Promise of E-Portfolios: Connecting Academic Achievement with CA Workforce Development
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April 2, 2008
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A session at the EDUCAUSE Western Regional Conference 2008
This presentation will offer emerging definitions of e-portfolios and share real-world examples of how they are providing opportunities for students to demonstrate academic achievement and skill ma…
