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EDUCAUSE Library Items for Student Computing Support

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Pedagogical & Technological Support for Active Learning Classrooms: July 22, 2009

A survey to determine the pedagogical and technological supports available within the active learning classroom (ALC) environment was sent June 1, 2009. The invitation for survey responses (inclu…
Creating a Second Life Training Course for Faculty and Staff: June 2, 2009 | A session at the EDUCAUSE Southeast Regional Conference 2009
We offer a three-part course to train faculty and staff to use Second Life from the perspective of both student and teacher. Open to all faculty and staff at the college, the course arms faculty wi…
Adult Learners: How IT Can Support “New” Students: March 26, 2009

By Sean Cordes Growth of adult student enrollments will outpace that of traditional student enrollments through 2016. All students need technology skills to succeed in the workplace…
Centralizing Student Support for Academic Success: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
Students require IT support to achieve academic success. Combining several disparate groups, UNH's IT Support Center has centralized in-person services to more effectively meet students' …
Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to…
An Online Student Newsletter That Incorporates Social Networking: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
Students are online every day, whether for academic or personal reasons. Why not create an online IT resource geared toward students and incorporate both social networking and the student perspecti…
Help Desk Outsourcing: Lessons Learned: January 7, 2009 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2009
This presentation will examine the implementation and evaluation of help desk outsourcing projects from the perspective of two colleges with different experiences and outcomes. The IT help desk pla…
2008 ResNet Survey: January 5, 2009

The 2008 ResNet Survey seeks to develop a longitudinal view on certain topics from the 2005 survey, assess technology and other changes in residential student computing support since that time, a…
User Services Lightning Round: October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference
Learn a lot fast! This series of five-minute presentations will provide overviews of interesting, innovative, and timely work in user services. Each session will also be shared as a poster later to…
How We Leveraged Existing Resources to Create a New Support Center: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
Illinois State University used prime space in the student center to create a new avenue for students, faculty, and staff to receive technology help and also added fee-based services. See how the co…

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