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EDUCAUSE Library Items for Student Employees

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Student Employees & Professional Development a Collaborative Discussion of Best Practices: March 27, 2012 | A session at the EDUCAUSE Midwest Regional Conference 2012
Attendees of lively discussion will actively contribute to the collection of information, ideas and activities designed to progressively develop student employees and professional staff as we are c…
Tech Fellows: Developing Student Workers into Instructional Technology Assistants: March 30, 2011 | A session at the NERCOMP Annual Conference 2011
The notion of hiring student workers to help with technology support has been around for years. Many institutions enlist students to answer phones, log tickets, install software, and troubleshoot i…
Doing More with Less: Student Worker Support: March 29, 2011 | A session at the NERCOMP Annual Conference 2011
In the current campus setting we are constantly being tasked to do more with less. One of the biggest issues is the lack of full-time staff and what to do when there simply aren't enough resou…
The IMS Way: Leveraging Student Labor Effectively: March 29, 2011 | A session at the NERCOMP Annual Conference 2011
Wesleyan's Instructional Media Services has evolved into an organization primarily managed by students without diminishing the level of professional services. Students supply high-quality serv…
Experiential Learning for Student Staff: March 16, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
As host employers for DePauw University's Information Technology Associates Program (ITAP, a four-year program of distinction), full-time staff members in Instructional & Learning Services…
Managing a Student Help Desk on Donuts and Achieving Success: March 2, 2010

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, impr…
"Whatever": Revising Training Methods to Engage the New Generation of Help Desk Student Workers: January 14, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Does your higher education support center employ student workers? If so, when was the last time you evaluated your training procedures? Are you using methods that engage the current generation that…
Who Pays Student Workers Higher Wages, Central IT or Distributed IT?: October 29, 2009

Key Takeaways A study of 177 postsecondary institutions found that central IT organizations pay student IT workers lower wages, on average, than distributed IT organizations. With the e…
$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!): November 6, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Undergraduates arrive at Rice, a moderately expensive campus, with highly customized laptops and elevated expectations for services. We welcome them with covert training, market best practices with…
Managing a Student Help Desk on Donuts and Achieving Success: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, improv…

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