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What are the three most important aspects of today’s student experience? Personalized learning, 24/7 access to technology, and online student services. In other words, it appears that higher education has adopted the old Burger King line, “Have it your way.” And students do. They no longer have to stand in line to register for classes, attend a class in person or even enter the library to do research. But the real question is, are schools and students utilizing the data collected in these information systems to make sure students are getting the most enhanced and personalized learning support for them to succeed? Not really, according to The ‘Personalization’ of Higher Education: Using Technology to Enhance the College Experience (Center for American Progress). In this brief, author Louis Soares finds more can be done and provides a series of technology innovation examples that are driving the “personalization” revolution in higher education, including recommendations for policymakers on how to facilitate this process. Institutions will need to put the core systems and infrastructure in place to transform student learning, but students will need to take responsibility too for their learning outcomes. In his article, “An Open Letter to Students: You're the Game Changer in Next-Generation Learning” (EDUCAUSE Review), Mark Milliron calls on students to step up to their responsibilities, claim their core rights, and push for more learning-centered, data-rich, and high-value educational pathways. In the end, both schools and students will need to take an active role to make the student experience the most successful and fulfilling educational experience to date.
- ECAR Study of Undergraduate Students and Information Technology, 2012. ECAR has surveyed undergraduate students annually since 2004 about technology in higher education. In 2012, ECAR collaborated with 195 institutions to collect responses from more than 100,000 students about their technology experiences.
- Service Blueprinting: Transforming the Student Experience, EDUCAUSE Review, November/December 2012. This article explains how the use of service design techniques such as service blueprinting supports a service-oriented view of higher education and aids in innovating and transforming the student experience.
- Leveraging Service Blueprinting to Rethink Higher Education, October 2011. This paper from the Center for American Progress takes the position that higher education is a service, or a service system, and that transformative initiatives aiming to address the types of problems noted earlier will benefit from viewing them through a service lens. A service lens puts the customer at the center of improvement and innovation initiatives, considers the customer experience to be a foundation for analyzing and making enhancements, and assumes the customer is a co-creator of value.
- Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes, April 2012. This group of five case studies from the Leadership Foundation for Higher Education focuses on the U.K. higher education student experience.
- A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College, March 2012. This report covers how Rio Salado College (RSC) in Tempe, Arizona, provides a full slate of support services to its online learners. The report was designed to capture the essence of a relatively large number of departments and initiatives that touch the faculty, staff, and students at RSC. It also describes the historic path that has brought RSC to where it is today: the largest public, nonprofit, online two-year college in the United States.
- From Insight to Action: Translating Student Voice into Education Transformation, EDUCAUSE Live! September 2012. Business Innovation Factory's Student Experience Lab has launched exploratory work during the past three years to bring the student experience to life in a new way in order to make the student voice more central to our conversation about transforming education.
- Podcast: An Urge to Make a Difference in the Lives of Students, March 2012. In this keynote from the EDUCAUSE 2012 Mid-Atlantic Regional Conference, Kathy Humphrey, vice provost and dean of students at the University of Pittsburgh, talks about helping the entire campus community dream of ways to enhance the college experience.
Library Items on this Topic
EDUCAUSE Library Items for Student Experience
- Video: Using Metrics
July 18, 2012
Metrics are used to measure, compare, and assess. In this video we talk about what goes in to creating metrics and how they can help track performance. …
- Video Primers in an Online Repository for e-Teaching & Learning
December 28, 2010
Instructional Consulting presents Dr. Curt Bonk, Professor in Instructional Systems Technology, Indiana University, in a video series addressing the design and best practices of Distance Educati…
- Middle Tennessee State University Information Security Tutorial
November 17, 2010
This tutorial was developed by the Information Security Task Force (ISTF) in conjunction with the Information Technology Division to provide training for all MTSU employees in protecting personal…
- Identity, Credential and Access Management (ICAM)
March 23, 2010
The Identity, Credential and Access Management Subcommittee (ICAM) is co-chaired by GSA and DoD. The ICAM Mission is fostering effective government-wide identity and access management, enabling t…
- SEI Clicker and Education Videos
February 4, 2010
These Clicker/Classroom Response System Videos were produced by the University of Colorado Science Education Initiative (CU-SEI) and the University of British Columbia Carl Wieman Science Educat…
- Team Cymru's YouTube Channel
December 7, 2009
Team Cymru has created a YouTube channel in order to share short videos (3-5 minutes each) on a variety of security topics. " The Who and Why Show " provides a weekly …
- Fair Use & Copyright
October 23, 2009
"Fair use is the right, in some circumstances, to quote copyrighted material without asking permission or paying for it. Fair use enables the creation of new culture, and keeps current copyr…
- Copyright Resources at Xavier University
September 1, 2009
This copyright page includes various resources such as FAQs, Handouts, Policy, Presentations, Tutorials, University/Education Websites and US Copyright Office. …
- Plagiarism Videos at Rugers University
September 1, 2009
Videos from the Rutgers University Libraries explaining plagiarism to students. Videos from the Rutgers University Libraries explaining plagiar…
- Copyright 101 at BYU
September 1, 2009
This tutorial was designed to educate Brigham Young University faculty, staff, and students about copyright law and how it relates to them. This …