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EDUCAUSE Library Items for Student Information Systems
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Managing Student Disputes Through Technology
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October 31, 2008
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A session at the EDUCAUSE 2008 Annual Conference
The University of Phoenix has developed and implemented a comprehensive system for end-to-end processing and tracking of student grievances. This new system provides a structured and streamlined pr…
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Tell Us What You Want: Lessons in Student-Centered Service Design
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October 11, 2006
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A session at the EDUCAUSE 2006 Annual Conference
If your organization was run by students, what would it look like? Students are our raison d'etre, as well as the heaviest users of our services, and can be a wealth of information. Come and l…
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Planning for Successful Students
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October 21, 2004
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A session at the EDUCAUSE 2004 Annual Conference
Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Manag…
