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Information Technology Management and Leadership [x]
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EDUCAUSE Library Items for Student Learning Support

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Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Chapter 12: Athabasca University: Canada’s Open University: May 2, 2012

A chapter from Game Changers Dietmar Kennepohl, Cindy Ives, and Brian Stewart This chapter is licensed under a Creative Commons Attribution 3.0 Unported License The pri…
The Rise of Big Data in Higher Education*: March 22, 2012

“Big data” is the fine-grained information about customer experiences, organizational processes, and emergent trends generated as customers conduct normal business. The organization of t…
A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College: March 12, 2012

This report covers how Rio Salado College (RSC) in Tempe, Arizona provides a full slate of support services to its online learners. The report was designed to capture the essence of a rela…
The Information Commons Student Assistant Program: Meeting Users' Technology and Information Literacy Needs Anywhere, Anytime: March 27, 2012 | A session at the EDUCAUSE Midwest Regional Conference 2012
Butler University's Information Commons (IC) service is a student-focused collaboration between the Center for Academic Technology and Butler University Libraries. IC student assistants provid…
Building Live Support: Instructional Technology Tutors: March 13, 2012 | A session at the NERCOMP Annual Conference 2012
Instructional technology tutors (ITTs) fulfill many roles at Bronx Community College. The ITTs tutor in content areas, develop student e-portfolios (Digication), and provide technological support t…
Centralizing Student Support for Academic Success: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
Students require IT support to achieve academic success. Combining several disparate groups, UNH's IT Support Center has centralized in-person services to more effectively meet students' …
E-Learning Support: Institution Solutions, Faculty and Student Perspectives: November 20, 2003

This presentation on E-Learning Support: Institution Solutions, Faculty and Student Perspectives was given at the November 2003 ECAR Symposium. T…
Student and Faculty Perspectives on E-Learning Support: August 5, 2003

This research bulletin examines the attitudes of instructional faculty and students toward e-learning support. It measures how those attitudes are formed and how they influence e-learning success…

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