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Articles, Briefs, Papers, and Reports (31)

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EDUCAUSE Library Items for Student Success

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Ethics, Big Data, and Analytics: A Model for Application: May 6, 2013

The use of big data and analytics to predict student success presents unique ethical questions for higher education administrators relating to the nature of knowledge; in educatio…
Service Blueprinting: Transforming the Student Experience: November 1, 2012

Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
STAR: Using Technology to Enhance the Academic Journey: September 5, 2012

This case study from the EDUCAUSE book Game Changers describes the STAR Academic Journey online advising and degree attainment support system, implemented across the Universi…
Two Case Studies of Learner Analytics in the University System of Maryland: August 13, 2012

Ronald G. Forsythe Jr. is Vice President of IT at the University of Maryland Eastern Shore; Fabio J. Chacon is Director of Academic Computing and Distance Education at Bowie State …
Building a Purpose Network to Increase Student Engagement and Retention: August 13, 2012

Katie Lynch-Holmes is Director of Product Innovation at ConnectEDU and Tisa Mason is Vice President for Student Affairs at Fort Hays State University. Key Takeaways …
Improving Retention by Identifying and Supporting "At-Risk" Students: July 18, 2012

Annika Wolff is a Research Associate and Zdenek Zdrahal is a Senior Research Fellow at the Knowledge Media Institute, The Open University. Key Takeaways Without the…
Beyond Retention: Using Targeted Analytics to Improve Student Success: July 18, 2012

Loralyn Taylor is Director of Institutional Research and Registrar, and Virginia McAleese is Professor and Director, Academic Success Center, at Paul Smith’s College of…
Signals: Using Academic Analytics to Promote Student Success: July 18, 2012

Matthew D. Pistilli is a Research Scientist , Kimberly E. Arnold is an Educational Assessment Specialist, and Matthew D. Bethune is an Educational Tech…
Coaching Reports Support Customized Study Plans: July 18, 2012

Jason Levin is Vice President of Institutional Research and Sally Johnstone is Vice President for Academic Advancement at Western Governors University. Key Take…
"No More Excuses": Michael M. Crow on Analytics: July 18, 2012

Michael M. Crow became the 16th president of Arizona State University in July 2002, with the goal of transforming ASU into what he calls a "New American University"—an institution com…

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