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EDUCAUSE Library Items for Student Success

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Marketing Distance Learning Programs and Courses: A Relationship Marketing Strategy: January 1, 2005

Relationship marketing has emerged as a dominant paradigm with consequences for marketing and management of a relationship-type marketing strategy. A number of researchers have advocated a move tow…
Good Enough! IT Investment and Business Process Performance in Higher Education Roadmap: June 15, 2005

This Roadmap is designed to illuminate the major discoveries of the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, which takes a compl…
Supporting Online Students with Personal Interaction: January 1, 2005

Supporting Online Students with Personal Interaction Providing high levels of personal, interactive support to students proved critical to the success of Florida State’s online programs …
Planning for Successful Students: October 21, 2004 | A session at the EDUCAUSE 2004 Annual Conference
Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Manag…
Managing Student Relationships (CRM) to Drive Retention: January 1, 2004

DePaul University has developed insight into the benefits of customer relationship management (CRM) through the fastest and only implementation of PeopleSoft's CRM suite (online marketing and …
E10 Session Podcast: Further Faster: The Role of Technology Leaders in the College Completion Agenda: November 4, 2010

The Bill & Melinda Gates Foundation Postsecondary Success Initiative focuses on doubling the numbers of low-income students who complete college. Their long-term vision is a nation where all …
E-Learning Support: Institution Solutions, Faculty and Student Perspectives: November 20, 2003

This presentation on E-Learning Support: Institution Solutions, Faculty and Student Perspectives was given at the November 2003 ECAR Symposium. T…
Student and Faculty Perspectives on E-Learning Support: August 5, 2003

This research bulletin examines the attitudes of instructional faculty and students toward e-learning support. It measures how those attitudes are formed and how they influence e-learning success…
Student Retention Tool: A Builder's Diary: January 1, 2003

Arizona State University has developed a Web-based, student retention system for advisors, faculty, and staff. This presentation will demonstrate the system and recount the steps to building a thre…
Student Success Network Portal: A New Way to Deliver Student Services: January 1, 2002

The Foothill-De Anza Community College District, through a state grant and collaboration with a business partner, developed the Student Success Network Portal, which has changed the way student ser…

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