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- Student Success [x]
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EDUCAUSE Library Items for Student Success
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Partnersourcing Your IT Service Blueprint
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November 1, 2012
Key Takeaways Insourcing and outsourcing are not your only options — there's also partnersourcing , or collaborating with a trusted partner to develop and deliver the bes…
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A New Paradigm for Remediation: MOOCs in Secondary Schools
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November 1, 2012
Key Takeaways Swelling the ranks of college attendees can only occur if less-well-prepared students join the college-going cohort; in effect, higher education has become responsi…
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Hallmarks of the Breakthrough Models, #3: Free Course Content
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January 28, 2013
Editor’s Note: This post is the third in a series from Next Generation Learning Challenges (NGLC). Each post highlights a distinguishing design characteristic of NGLC’s recently funded…
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Hallmarks of the Breakthrough Models, #2: Student Support
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January 23, 2013
Editor’s Note: This post is the second in a series from Next Generation Learning Challenges (NGLC). Each post highlights a distinguishing design characteristic of NGLC’s recently funded Bre…
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Service Blueprinting: Transforming the Student Experience
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November 1, 2012
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
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Business Model Innovation: A Blueprint for Higher Education
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November 1, 2012
Christine Flanagan is Student Experience Lab Director for the Business Innovation Factory . Established in 2004, BIF designs, prototypes, and tests new models in education, health car…
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Ten Reasons Service Science Matters to Universities
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November 1, 2012
Jim Spohrer, Director of IBM Global University Programs, co-founded the service research area of IBM Research. Dianne Fodell, Program Manager in IBM Global University Programs responsible for …
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Taking Student Services for Online Learners to the Next Level
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January 16, 2013
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A session at the Mid-Atlantic Regional Conference
For institutions looking to go beyond the basics and make their online programs robust and competitive, expanded student and instructional support services are the key. This presentation will sha…
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Big Data for Education: Data Mining, Data Analytics, and Web Dashboards
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September 13, 2012
In this Brookings Institution report, author Darrell West, examines the potential for improved research, evaluation, and accountability through data mining, data analytics, and web dashboards. …
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Federal Report Highlights The Economic Case for Higher Education
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January 4, 2013
The U.S. Departments of The Treasury and Education recently announced the release of a joint report highlighting the economic value of higher education achievement for individuals and the co…
















