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EDUCAUSE Library Items for Student Technology Use

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Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Big Research Support from a Small IT Organization: Montana State University Billings: February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…
Empowering Technology Research Support: University of Washington: February 1, 2013

The University of Washington Information Technology (UW-IT) department and UW’s eScience Institute have been charged with supporting the research community’s vast and sophisticated technolo…
Classroom and Instructional Technology: December 18, 2012

This CDS Spotlight focuses on survey results related to classroom technology . Creating effective learning environments in higher education classrooms with technology poses an ongoing challe…
Research Computing: The Enabling Role of Information Technology: November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Evaluating IT and Library Services with the MISO Survey: July 26, 2011

This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
Innovation and Information Infrastructure: Making Sound Investments for E-Research: November 16, 2010

This ECAR research bulletin provides a framework to assist universities in making sound investments in research information infrastructure in an increasingly complex global knowledge economy. In…
Making Room for Yes: It Starts at the Top: August 24, 2010

This ECAR research bulletin provides some practical suggestions on how IT can become a valued partner in the mission of the institution by creating a culture of yes . Doing so requires strong…
Moving Beyond the Org Chart: Library and IT Collaboration for Course Design and Support: July 13, 2010

This ECAR research bulletin describes a Dartmouth College pilot project to provide faculty with a gateway to course design and delivery services. The Team Response for Instructional Planning (TR…

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