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EDUCAUSE Library Items for Support Services

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A Transformative Period: Is Higher Education IT Having an Identity Crisis?: June 3, 2013

Interviewed members of the IT Issues Panel believe that higher education IT organizations are going through a period of great change and may even be in the throes of an identity crisis. Are hi…
BYOD and Get Walk-in Service: April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Standing Out in the Crowd: Getting Your Message Heard by the New Kids on the Block: March 19, 2013 | A session at the Midwest Regional Conference
We all know there are a limited number of opportunities to get messages in front of your incoming first-year students when they're visiting campus, attending a summer orientation, and during t…
Big Research Support from a Small IT Organization: Montana State University Billings: February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…
Empowering Technology Research Support: University of Washington: February 1, 2013

The University of Washington Information Technology (UW-IT) department and UW’s eScience Institute have been charged with supporting the research community’s vast and sophisticated technolo…
2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
On the Cutting Edge: Innovative Services That Blend Technology with Purpose: February 13, 2013 | A session at the West/Southwest Regional Conference
Join this lively session for a look at three exciting and innovative services being offered to meet new challenges on our campuses including data management, the need to rethink and repurpose physi…
Service Descriptions in Higher Ed IT organizations: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
Leading and Partnering from the Inside Out: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
At Indiana University, a co-management model of IT services at the School of Engineering and Technology, the Geology Department and at the School of Environmental and Public Affairs with central …

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