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EDUCAUSE Library Items for Support for Teaching and Learning

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Supporting Distributed and Distance Learning Faculty: January 1, 2001

James Madison University employs several methods to support distance and distributed learning faculty including workshops, information sessions, online tutorials, and instructional house calls. Wor…
Soothing the Many-Headed Beast: How to Support Everything with Limited Resources: January 1, 2001

With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings …
A Support Crisis of Our Own Making? Training Versus Equipping: January 1, 2001

For those in technology support roles who are groaning under ever-increasing demands for training -- focus less on training and more in equipping. For …
360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms Parallel: January 1, 2001

It's not about technology, it's about teaching! Since faculty are doing the teaching, the introduction of anything that changes faculty routines requires support services that meet their …
Implementing and Supporting a Campus-Wide e-Learning Culture: Evolution, Revolution or Both?: January 1, 2001

Developing pedagogically sound, technology-based solutions that are pervasive and economically viable, yet flexible enough to meet the diverse needs, is challenging. This session highlights key suc…
Student Directed IT Support Programs: The Juniata Model: January 1, 2001

Juniata College has implemented a student-directed IT support program. Juniata students serve as managers for vital IT services such as the Web, graphic arts, video production, AV services, compute…
What Do Faculty Want?: January 1, 2001

This article discusses how the authors tested their ideas on "what faculty want" from instructional technology against the results of a faculty survey. …
Best Practices in Faculty Engagement and Support: January 1, 2000

This paper attempts to develop an inventory of best practices involved in the process of faculty engagement and support. It includes the following topics: Entrepreneurial Faculty and "Second-…
Service From a Distance: The Use of Information Technologies in Support of Off-Campus Students: January 1, 1998

This paper discusses issues involved in providing services to distance education students. The authors describe the Virtual Library Project that delivers library services to distance education stu…
Distance Learning: Supporting Strategies: January 1, 1998

This paper emphasizes the support issues of distance education and provides thoughts from several institutional perspectives. The paper includes a brief overview of various methods of delivering d…

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