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$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!): November 6, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Undergraduates arrive at Rice, a moderately expensive campus, with highly customized laptops and elevated expectations for services. We welcome them with covert training, market best practices with…
"Flip IT! Flip IT Good!" User-Centered Solutions Create Success: February 13, 2013 | A session at the West/Southwest Regional Conference
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and pro…
"Whatever": Revising Training Methods to Engage the New Generation of Help Desk Student Workers: January 14, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Does your higher education support center employ student workers? If so, when was the last time you evaluated your training procedures? Are you using methods that engage the current generation that…
1:1 Computing at MIT: January 1, 2001

The 1:1 Computing Discovery Project investigated directions for MIT that might promote student ownership of computers, enhance student academic life at MIT and leverage existing and anticipated edu…
2+2 via Distance Education: January 1, 1998

Indiana University is implementing "Degree Link," a new 2+2 transfer articulation program that provides community-based bachelor degree-completion opportunities to those who have complete…
2008 ResNet Survey: January 5, 2009

The 2008 ResNet Survey seeks to develop a longitudinal view on certain topics from the 2005 survey, assess technology and other changes in residential student computing support since that time, a…
2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
24 x 7 IT Service and Support: October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference
Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Kn…
360-Degree Support: Wrapping a Full Array of Faculty Support Services Around the Introduction of Multimedia Classrooms Parallel: January 1, 2001

It's not about technology, it's about teaching! Since faculty are doing the teaching, the introduction of anything that changes faculty routines requires support services that meet their …
3D Animation in the Academic Library: A New Frontier: February 22, 2008 | A session at the EDUCAUSE Southwest Regional Conference 2008
The Texas Tech Library recently opened a robust, interdisciplinary 3D Animation Lab. If offers a highly innovative blend of emerging tools and resources that enable radically new endeavors in teach…

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