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Experiential Learning for Student Staff: March 16, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
As host employers for DePauw University's Information Technology Associates Program (ITAP, a four-year program of distinction), full-time staff members in Instructional & Learning Services…
"Whatever": Revising Training Methods to Engage the New Generation of Help Desk Student Workers: January 14, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Does your higher education support center employ student workers? If so, when was the last time you evaluated your training procedures? Are you using methods that engage the current generation that…
Managing a Student Help Desk on Donuts and Achieving Success: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, improv…
Hiring, Training, and Retaining Help Desk and ResNet Student Staff: March 11, 2008 | A session at the NERCOMP Annual Conference 2008
Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, ret…
Wikis and Emergent Roles for Teaching and Learning: April 1, 2008 | A session at the EDUCAUSE Western Regional Conference 2008
Institutions increasingly encourage students to take an active role in their own learning. Wikis can facilitate this process by offering many ways for faculty and students to collaborate and create…
Improving Help Desk Performance: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
The help desk at Saint Mary's University of Minnesota relies heavily on student workers for the end-user support of our liberal arts undergraduate campus as well as off-campus graduate and pro…
Adding Fun and Games to Training Programs: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The CITES Help Desk at the University of Illinois at Urbana-Champaign needs an effective training program in our dynamic workplace. Learn how training games help us reinforce our traditional traini…
Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff: March 8, 2005 | A session at the NERCOMP Annual Conference 2005
Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training studen…
IT Staffing on the FastTrack: January 1, 2001

FastTrack is a program that trains and mentors students at University of California, Davis, in the highly marketable area of web development skills. Fa…
Session: Managing a Student Help Desk on Donuts and Achieving Success: December 22, 2009

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, impr…

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