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EDUCAUSE Library Items for Usability Development

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Introduce Facilitation in Your Next Testing Initiative: January 28, 2013

Key Takeaways A facilitated testing program uses a three-stage approach that motivates testers to actively engage with a system by first introducing the expected changes and th…
7 Things You Should Know About Service Design: October 12, 2011

Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users in…
Infomaki: An Open Source, Lightweight Usability Testing Tool: September 21, 2009

Infomaki is an open source “lightweight” usability testing tool developed by the New York Public Library to evaluate new designs for the NYPL.org web site and uncover insights about our patro…
Collaborating with Users to Design Learning Spaces: Playing Nicely in the Sandbox: March 26, 2009

By Barbara Weaver Keeping an open mind on how to redesign unused spaces — including theaters and swimming pools — can help a campus obtain additional classroom space. Coll…
Results-Based Interaction Design: November 17, 2008

© 2008 Meredith Weiss. The text of this article is licensed under the Creative Commons Attribution-Noncommercial 3.0 license ( http://creativecommons.org/licenses/by-nc/3.0/ ). EDUCAU…
Information Presentation for Effective E-Learning: November 17, 2008

© 2008 Richard Kordel EDUCAUSE Quarterly, vol. 31, no. 4 (October–December 2008) Viewpoint Information Presentation for Effective E-Learning A unified approach to the presentat…
Using Personas to Understand the Needs and Goals of Institutional Repository Users: October 3, 2008

This study shares the results of an effort to understand the needs and goals of future institutional repository (IR) users at the University of Colorado at Boulder (UCB). Due to underutilization …
Institutional Repositories and Their 'Other' Users: Usability Beyond Authors: July 19, 2007

"If institutional repositories (IRs) were all that their proponents could have hoped, they would be providing researchers with better access to research, improving institutional prestige, an…
Designing for Experts: How Scholars Approach an Academic Library Web Site: January 1, 2004

This study examines the use of an academic library Web site by experienced researchers and active scholars. It is part of a larger effort to understand how experienced users approach online informa…
Seven Common Usability Testing Mistakes: January 1, 2005

The author outlines 7 common usability testing mistakes, including the number one mistake, know why you are testing. The author outlines 7 common usabi…

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