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EDUCAUSE Library Items for Virtual Worlds
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Taking Care of Your Career
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February 18, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
As an IT professional in higher education, how can you plan for the future, and what strategies can you use throughout your career to develop the skills necessary to advance within your organizatio…
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Cloud Computing Policy and Legal Issues
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February 18, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
As institutions explore alternative IT sourcing strategies, including cloud computing, a variety of policy and legal issues must be carefully considered as part of the planning process. The privacy…
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Redefining IT (Again): Creating New Ways of Working for IT Professionals
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February 18, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
In the face of demanding economic conditions, a changing work force, and the continued rapid pace of technological change, IT management is challenged to be flexible, adaptive, and innovative. Thes…
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Using a Wiki to Keep Up with Evolving Training and Documentation Demands
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February 19, 2010
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A session at the EDUCAUSE Southwest Regional Conference 2010
In an ever-evolving technological landscape, it's easy for faculty and staff to feel overwhelmed by technology and underprepared to fully utilize it. When Missouri State University implemented…
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Wikis and Emergent Roles for Teaching and Learning
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April 1, 2008
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A session at the EDUCAUSE Western Regional Conference 2008
Institutions increasingly encourage students to take an active role in their own learning. Wikis can facilitate this process by offering many ways for faculty and students to collaborate and create…
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Succession Planning for Higher Education CIOs: What, Why, and How
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February 20, 2008
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A session at the EDUCAUSE Southwest Regional Conference 2008
This presentation will focus on higher education succession planning for CIOs. Elements will include the presentation of current CIO demographics based on recent research; trends and issues impacti…
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New Directions in Help Desk Support
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February 21, 2008
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A session at the EDUCAUSE Southwest Regional Conference 2008
The University of Texas at Austin has changed our service delivery model at the help desk. Our new focus is on training and education: for the student consultants who answer the phones, for our ful…
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Outsourcing Student Collaborative Services
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September 10, 2007
Outsourcing Student Collaboration Services Arizona State University and Northwestern University have successfully outsourced their student collaboration services. Ball State University has implem…
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The Smell of the Greasepaint, the Roar of the Customer
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May 8, 2007
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A session at the EDUCAUSE Western Regional Conference 2007
This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators an…
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IT Leadership Development in Higher Education
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May 8, 2007
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A session at the EDUCAUSE Western Regional Conference 2007
The pool of talent for the next generation of IT leaders is dwindling. This presentation will suggest potential solutions to this problem of retention by highlighting the need for virtual mentoring…

















