Main Nav

Cathy O'Bryan (Indiana University Bloomington)

Cathy O'Bryan
Director, Client Support

Bloomington, Indiana
UNITED STATES

Membership Information

OrganizationStatus
EDUCAUSEMember
ECARSubscriber
ELINon-Member Find Out More

Biography

Cathy O'Bryan is a leader and a lifelong educator, with more than 30 years of experience providing information technology (IT) support and services in academic settings. She began her career as an elementary school computer teacher, and rose through the ranks to become the director of IT for two K-12 school districts in the Atlanta and Chicago areas.

In 1999, O'Bryan made the jump to higher education, joining the University of Wisconsin - Madison's Division of Information Technology. During her 13 years in Madison, O'Bryan oversaw technical product sales and consulting; product management and licensing; help desk and knowledge base, repair, and desktop support; and the university's 17 computer labs. At UW - Madison, Cathy's career progressed from technical training manager to help desk manager to director of user services.

In January 2012, O'Bryan became the director of client support at Indiana University, a multi-campus institution with more than 120,000 students, faculty, and staff. It is her privilege to lead the teams responsible for the university's award-winning support center, call center, knowledge management development and IT management services, executive and internal technical support, and IT community partnerships.

O'Bryan is a frequent presenter at EDUCAUSE. She has also chaired multiple committees and constituency groups for EDUCAUSE, the CIC (Committee on Institutional Cooperation), and SIGUCCS (Special Interest Group on University and College Computing Services).
Currently she serves on the Educause Program Board for the Educause 2015 Annual Conference, has been elected to a two-year term as a Board Director for ACUTA and co-chairs the IT Support Services constituency group for Educause.

O'Bryan has received many awards for her commitment to advancing technology in education. They include:
2014: Call Center Week Award (Under 200 employees) finalist (winner to be announced June 11)
2008: Dean of Students Partnership Award, University of Wisconsin - Madison
1998 and 1999: "Innovator of the Year," North Cook County Educational Technology Council
1997: Teacher of the Year, Evans Middle School
1995: Commitment to Customer Service Excellence Award, InterCall, Inc.
1987: Illinois Bell Outstanding Teacher, St. Felicitas School

EDUCAUSE Involvement

  • EDUCAUSE 2015 Program Committee
    Member , 2014 - 2015

Publications

EDUCAUSE Center for Analysis and Research (ECAR)
August 2013
EDUCAUSE Review Online
November 2012
 

Presentations

Close
Close


Annual Conference
September 29–October 2
View Proceedings

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.